Questions & Policies
Q: When will my order ship???
A: Orders usually ship between 3-7 business days not including weekends & holidays.
Q: How long will it take my order to get to me after it ships???
A: Usually four business days not including holidays & Sundays.
Q: Do you ship internationally???
A: Unfortunately, we do not offer international shipping at this time.
Q: How is shipping priced???
A: Shipping is priced by the weight of your items, the distance you live from Queen Alchemy headquarters, & shipping supplies that come in your package.
Q: Can I use the Virgo Garden Free Shipping Coupon on FABB & Queen Alchemy products???
A: NO!!! You will be sent an invoice that must be paid before your package is sent out. If you refuse to pay the invoice or do not pay the invoice within 48 hours or before your package is shipped out there will be items deducted from your package to cover shipping costs.
Q: I signed up for a 10% off discount why is it not working at checkout???
A: Unfortunately, the 10% off discount ONLY applies to FABB custom items.
Q: Do you offer returns or refunds???
A: NO WE DO NOT. Our policy is firm on this thank you for your understanding.
Q: I got a shipping confirmation email over a week ago. Why have I still not received my products???
A: If you have not received your products a week after you got a shipping confirmation email please check your tracking first then email email@example.com.
Q: I purchased a card or numerology reading do I need to contact you after I purchase???
A: No, I will contact you with a form that will need to be filled out before we proceed with your reading.
Q: How long will it take for my reading, numerology chart, or dream interpretation to be done???
A: It will take 3-10 days for me to complete your service.
Q: I tried to purchase a numerology chart, card reading, counseling session, or dream interpretation and it tried to charge me shipping. Why???
A: At this time our website recognizes all purchases as items that need to be shipped. There is a free shipping code on the product page that you are purchasing on.